How will tem contact me?

tem will only ever initiate contact by email from an @tem.energy address. If a site visit is needed for your meter, our metering agent Haste/TMA or Stark will be in touch from an @hasteltd.co.uk or @stark.co.uk address. We'll never ask for your tem login or password, and we won't ask for bank details unless we've already sent you a Direct Debit form to complete.

We won't call you out of the blue to ask for information or payment. If a call is ever genuinely needed - for example, chasing an overdue invoice or following up on a signed contract change - we'll always email first to explain why and agree a time. The only exception is an urgent, unresolved meter fault, where Haste/TMA or Stark may call directly.

No. We will never:

Genuine emails from tem will come from @tem.energy addresses (or @hasteltd.co.uk, @stark.co.uk for meter visits), won't ask for sensitive details, and won't pressure you to act immediately. If you're unsure, don't click anything or call any number in the message - forward it to [email protected] and we'll confirm.

tem pays you,so the main risk is someone trying to redirect where your payments go. We'll never ask you to change your bank details, confirm account credentials, or agree to changes to your generation agreement over an unsolicited call or message.

If you’re unsure, you should always ignore the message or hang up, and contact us directly at [email protected] before taking any action. Do not use any contact details given in a suspicious email or text.