What is a meter site visit charge?

I have a smart meter, why are meter reading visits taking place?

Where can I get my invoices?

What do I do if I already have my own meter service providers?

I need to update my billing address - what do I do?

What is the difference between estimates vs actuals data?

Invoicing and payments

When do I get my invoice?

How do I change my Direct Debit details?

I should be paying reduced VAT - what do I do?

Where can I see my broker fee?

What is TNUoS - and why is it on my bill?

Why is my TNUoS charge changing in April 2026?

Can I change my TNUoS charge by reducing my site’s capacity (kVA)?

How we handle payment difficulties

Invoicing and payments information for businesses

Businesses

How do payments work and when will I receive payment?

Do I need to commit long-term to use tem?

Does tem provide PPAs?

Invoicing and payments information for generators

Generators

Get in touch

Find answers and get help from Intercom Support and Community Experts

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